Shipping policy

1️⃣ SHIPPING POLICY

Last updated: 01/12/2025

At PokoSox, we aim to deliver your order quickly, safely, and with care.

All orders are shipped from Brisbane, Australia.

📦 Processing Times

  • Orders are packed and shipped within 1–2 business days.
  • During peak periods (sales, holidays), dispatch may take an extra 1–2 days.

🚚 Delivery Options (Australia)

We ship using Australia Post.

Standard Shipping

Estimated delivery: 2–8 business days

  • Tracking included

Express Shipping

  • Estimated delivery: 1–3 business days
  • Tracking included

Note: Delivery times are estimates provided by Australia Post and may vary by location.

💰 Shipping Rates

Rates are shown at checkout and calculated based on:

  • order weight
  • delivery address
  • selected shipping method

Free shipping promotions (if active) will be displayed at checkout.

📮 Order Tracking

Once your order ships, you will receive:

  • a shipping confirmation email
  • your Australia Post tracking number

You can track your package at:

https://auspost.com.au/mypost/track

❗ Lost, Delayed or Stolen Parcels

If tracking shows delivered but you did not receive your parcel:

  • Please contact Australia Post directly
  • We will assist where possible, but we cannot refund orders marked as delivered

🌍 International Shipping (Optional)

If you plan to ship outside Australia, insert this section:

We offer international shipping with Australia Post.

Delivery times vary by destination. Customs delays may occur.

Customers are responsible for:

  • import duties
  • VAT/GST
  • customs fees

🧦 Packaging

All PokoSox orders are packed in eco-friendly, lightweight packaging designed to protect your socks while reducing waste.

✉️ Shipping Enquiries

Email us at sales@pokosox.com

We respond within 1–2 business days.